You can clean the water container using a common household descaler.

Mix the descaler with water according to the instructions on the packaging. Please do not attempt to chip limescale deposits off the membrane using a hard object. In the case of stubborn limescale deposits, we recommend repeating the descaling process several times in a row. Make sure that no water gets into the air outlet opening. After descaling, carefully rinse out the base and dry it thoroughly.

The upper part made of aluminium can be cleaned with a damp cloth.

We recommend the use of pure natural essential oils for the operation of your aroma diffuser.

To begin with, you can add 2–3 drops of the scented oil to the water. Depending on the desired intensity of the fragrance, you can increase or decrease the number of drops. If you barely smell the scent, please look at the list with recommendations:

• Increase the amount of oil/fragrance drops in the diffuser
• Try different kind of fragrances/essential oils. How much the scent is noticeable depends mostly on the quality of the fragrance itself (synthetic, natural, ingredients, etc.). It is comparable with wine; quality is everything plus the scent also changes over time. Our experience is that the best results are achieved with 100 % pure essential oils of a high quality and concentration.
• The room temperature and relative air humidity influence how noticeable the scent is. The drier the environment, the less noticeable is the scent - A high rate of air ventilation (opening windows and/or heating/air conditioning) has a direct influence on the scent because it makes it disappear faster. Reducing the air ventilation and not putting the aroma diffuser next to an air vent helps to increase the time the scent remains in the air and thus the noticeability. This also means no tilted windows Make sure the aroma diffuser is positioned where you like the scent to be most noticeable, best at least 70 cm above the floor.
• Clean the inside of the aroma diffuser at least once a week and make sure to thoroughly clean the transducer from any oil/scent residues. The transducer can be clogged which results in a lower output and less noticeability of the scent Clean the inside of the aroma diffuser at least once a week or if you want to use a different fragrance. Make sure that the membrane is carefully cleaned of oil/perfume residues. Residues can clog the membrane, resulting in lower performance and reduced perceptibility of the fragrance

Yes, the Nora panelling is made of real bamboo. Therefore, each Nora must be emphasised in its uniqueness. If two Nora are placed next to each other, they may not match exactly in pattern or a slightly different colour may be visible.

The bamboo we use is sustainably grown.

1. Unplug Nora
2. Empty Nora's water tank and rinse it out with warm water
3. Plug Nora in again
4. Press and hold the LED button first, then also press the ON/OFF button
5. Hold both buttons for approximately 2–3 seconds
6. After that, the LED should flash 4×
7. Refill Nora with water and switch her on again

We do not recommend using Nora with distilled water – it can lead to malfunctions.

Yes, Nora has a battery with a running time of up to 7 hours. The battery must be fully charged for at least 12 hours before using it for the first time.

As soon as the LED on the back starts flashing, Nora must be recharged. We recommend that you don’t use the aroma diffuser while it is charging so that the battery can be fully charged as quickly as possible.

Only use a power adapter with the following specifications: DC 5V / 2A

Nora is IP44 certified and therefore splash-proof. You can leave your Nora outside in a sheltered spot without any worries – however she should not be directly exposed to rain.

It is important to use the cover for the USB-C cable socket during outdoor use, i.e. to cover the socket with it.

The USB-C cover is located in the user manual on page 3. If you intend to use your Nora in an outdoor setting, make sure to place it only in a sheltered location where direct rain or snow cannot reach the device.

Make sure that the LED dimmer is deactivated (press the right-hand button on the front several times: normal – dimmed – switched off).

If there are limescale deposits on the membrane, Nora's mist may be less distinct or less powerful. If that is the case, you can clean and descale your Nora thoroughly, paying particular attention to the membrane. We recommend wiping the membrane carefully with a cotton bud soaked in descaler until all the limescale has gone. Under no circumstances should you attempt to chip limescale deposits off the membrane using a hard or pointed object.

After cleaning, rinse thoroughly with clean water. Make sure that no water gets into the air outlet opening during cleaning or rinsing.

No, we advise against using our aroma diffusers with distilled water, as it may interfere with the water level sensor. This can cause the diffuser to shut off incorrectly because it cannot accurately detect the water level.