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Frequently Asked Questions
No, we advise against using our aroma diffusers with distilled water, as it may interfere with the water level sensor. This can cause the diffuser to shut off incorrectly because it cannot accurately detect the water level.
The recommended room size is based on the CADR value (Clean Air Delivery Rate), which indicates how much clean air the device produces per minute. The calculation is based on the desired air exchange rate per hour. We calculate a 1-time air exchange per hour: Room size (m²) = (CADR value in m³/h) ÷ room height (m). Example: An air purifier with a 465 m³/h CADR in a room with a 2.5 m ceiling height is suitable for approximately 186 m². If a higher air exchange rate is required, the recommended room size decreases accordingly.
Viruses and bacteria can be efficiently filtered out of the air with an air purifier. When used correctly, air purifiers can help to reduce pollutants in the air, including viruses. An air purifier helps to reduce the risk of infection from viruses and bacteria and can protect other people in the same room from infection.
Humidity is the proportion of water vapour in the air. The relative humidity provides information on the saturation of the air with water vapour in the form of a percentage – always as a function of the temperature. That means: if the relative humidity is 100%, the air is completely saturated and if it is 50%, it is half-saturated with water vapour. You can measure the relative humidity using a hygrometer.
It is important to know how big the room in which you are going to be using the device is. If the doors to other rooms are open, the area of those rooms must also be included. Room area is calculated by multiplying the length and width of the room (e.g. 5 x 6 metres = 30 m2). To get the room volume, you multiply the room area by the ceiling height (30 m2 x 2.5 metres = 75 m3).
For Minergie houses and flats (low-energy, energy-efficient or passive buildings) with controlled ventilation, the room size must always be doubled when selecting a humidifier.
Your Benefits
If you have any questions about our online shop, are looking for personalised advice from our indoor climate professionals or have a repair order ready for us - we will be happy to assist you before and after your purchase.
Free shipping for orders AED 150 above
15 Days UAE Return Policy
2 year warranty with own service center
Personal purchase advice by phone or live chat
