FAQ General
We are your experts for healthy indoor air. We have summarized the most frequently asked questions for you here. We are also happy to be there for you via live chat, phone, e-mail or social media channels!
The device can only be connected to a 2.4 GHz network. If your router does not offer a separate 2.4 GHz network, you must configure it so that it only uses the 2.4 GHz band. It is not possible to connect to a combined 2.4/5 GHz network or a pure 5 GHz network.
No, we advise against using our aroma diffusers with distilled water, as it may interfere with the water level sensor. This can cause the diffuser to shut off incorrectly because it cannot accurately detect the water level.
The recommended room size is based on the CADR value (Clean Air Delivery Rate), which indicates how much clean air the device produces per minute. The calculation is based on the desired air exchange rate per hour. We calculate a 1-time air exchange per hour: Room size (m²) = (CADR value in m³/h) ÷ room height (m). Example: An air purifier with a 465 m³/h CADR in a room with a 2.5 m ceiling height is suitable for approximately 186 m². If a higher air exchange rate is required, the recommended room size decreases accordingly.
According to the World Health Organization (WHO), the air indoors is 2 to 5 times more polluted than the air outdoors. The level of pollution has a direct effect on air quality: the higher the level, the poorer the quality. Pollutants such as fine dust, animal hair, pollen, viruses, bacteria, mould spores and smoke can contaminate the air.
Viruses and bacteria can be efficiently filtered out of the air with an air purifier. When used correctly, air purifiers can help to reduce pollutants in the air, including viruses. An air purifier helps to reduce the risk of infection from viruses and bacteria and can protect other people in the same room from infection.
Humidity is the proportion of water vapor in the air. The relative humidity provides information on the saturation of the air with water vapour in the form of a percentage – always as a function of the temperature. That means: if the relative humidity is 100%, the air is completely saturated and if it is 50%, it is half-saturated with water vapour. You can measure the relative humidity using a hygrometer.
An air purifier is designed to remove pollutants such as dust, pollen, allergens and other particles from the air. A humidifier, on the other hand, is designed to increase humidity, which is particularly useful in dry air. An air washer is a combination of humidifier and air purifier. Air washers are particularly useful in dry and dusty environments.
Water hardness is a measure of the quantity of minerals in water. The higher the percentage of those minerals, the harder the water. The device you need will depend on the hardness of your water. If you don’t know the hardness of your mains water, you can ask your local water supplier or contact us to send you a test strip.
Our products are – as usual in the industry – manufactured in China. What is different with us: firstly, all development and design work takes place in our offices in Zug, managed by our founder and CEO Martin Stadler. Secondly, we work closely with our producers in China. This has resulted in partnerships, some of which have existed for over 20 years.a
You can measure the relative humidity in a room using a hygrometer. For measurement to be accurate, it is important for the hygrometer to be positioned correctly: set up the hygrometer on a raised surface in the middle of the room, away from windows and doors. Wait a few minutes for the sensor to adjust to the room temperature.
It is very simple, just watch this video.
It is important to know how big the room in which you are going to be using the device is. If the doors to other rooms are open, the area of those rooms must also be included. Room area is calculated by multiplying the length and width of the room (e.g. 5 x 6 metres = 30 m2). To get the room volume, you multiply the room area by the ceiling height (30 m2 x 2.5 metres = 75 m3).
For Minergie houses and flats (low-energy, energy-efficient or passive buildings) with controlled ventilation, the room size must always be doubled when selecting a humidifier.
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If you have any questions about our online shop, are looking for personalised advice from our indoor climate professionals or have a repair order ready for us - we will be happy to assist you before and after your purchase.
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